Information about returns, faulty goods, refund processing times and return address details.
If you are a customer in the Madmext, you have 14 calendar days to cancel your order if you change your mind.
The cancellation period starts from the day you receive all items included in your order.
If you receive faulty goods, you may return them for repair, replacement or refund.
Please return faulty items within 30 days after discovering the fault.
Please do not continue using faulty products after identifying the issue, otherwise a refund may not be possible.
Yes, please contact us before sending back faulty products.
Returns are usually processed within 14 working days excluding weekends and public holidays.
Once your parcel arrives at our warehouse, returned products are checked and approved before the refund process begins.
Refunds are sent back to your credit or debit card and usually appear within 3-5 working days depending on your bank.
You will receive email updates when your parcel arrives at our warehouse and again once your refund has been completed.
[email protected]
Mehmet Nesih Özmen Mahallesi, Defne Sokak İhsan İş Merkezi No:9 Kat:2 Merter Güngören / İstanbul / TURKEY
You can return your items within 14 days from the dispatch note date.
Fast Returns • Secure Refunds
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